TERMS & CONDITIONS
Rates: All rates are based on double occupancy. Extra person charge is $75 per person. Rates include a a complimentary gourmet small plate breakfast buffet served between 8am-9:30am every morning. Rates are subject to change and do not include state and lodging taxes.
Reservations & Payments: When making a reservation online, you will be required to provide a valid credit card (Visa, Mastercard, Discover, or AMEX). Full payment in advance is required for all reservations and will be charged to the card provided.
If you would like to redeem an Inn at Brierley Hill Gift Certificate, please call 540-464-8421 to make your reservation to avoid unnecessary credit card charges. At the time of reservation, a credit card number will be retained for any remaining balance or for any incidental charges not covered by the value of the Inn at Brierley Hill Gift Certificate.
Please note that if you choose to cancel a reservation that has been paid with a Gift Certificate, your refund will be in the form of an Inn at Brierley Hill Gift Certificate. There are no cash refunds.
A two-night or three-night minimum stay is required on weekends (i.e., Friday/Saturday or Saturday/Sunday), on holidays, or during special events at the inn.
Check-in time is between 4pm and 7pm. Checkout time is by 11am. If you need to check in after 7pm, please make prior arrangements.
Children: Children older than 10 are welcome in some accommodations. Please call the innkeeper for availability.
Pets: No pets please. Boarding for pets is available nearby.
Smoking: The Inn at Brierley Hill property is completely smoke-free. This includes vaping, tobacco or cannabis. Should you choose to smoke in your room, deck or anywhere on the property, you will be charged a minimum cleaning and damage fee of $250.00.
Lost Items: The Inn at Brierley Hill is not responsible for lost, damaged, or stolen personal items. Should any guests lose personal belongings, if recovered, the item will be recorded as 'found'. The Inn at Brierley Hill will make a reasonable effort to contact the guest if an item is left in the Inn's guest room after the guest has checked-out which will be placed in our Lost & Found safety box. We will ship items back at the owner's expense. Any items in the Lost & Found, which are not claimed within thirty (30) days, will be donated to a local charity or discarded.
Damages: Guests agree to be responsible and reimburse the Inn at Brierley Hill for any damage done by the client or client's guest to the property. The Inn at Brierley Hill will not assume responsibility for the damage or loss of any merchandise or articles in the Inn before, during, or after your stay.
Visitors: The Inn at Brierley Hill property is for registered guests only. We ask that you do not entertain visitors on the Inn at Brierley Hill property while you are our guests. We strive to offer all of our registered guests a 5 star-experience while maintaining a peaceful, relaxing atmosphere throughout the property. If you have a visitor that wants to meet you at the Inn at Brierley Hill or pick you up or drop you off, please have them register with the Innkeeper on duty. All visitors must depart the property no later than 7pm.
Office Hours: Inn at Brierley Hill Office Hours are from 8am - 7pm daily. After hours Inn related emergency service is available. Please call 911 for all life-threatening emergencies. If you require after office hours assistance please call 540-464-8421.
Reservations made on Booking.com are non-refundable.
Changes or cancellations to reservations made with all Online Booking Agencies (Airbnb, Booking.com, Expedia, Hotels.com, BedandBreakfast.com, etc) must be made with the agency where the reservation was made.
Cancellations made at least 7 days in advance of a scheduled arrival will be refunded, less a 10% handling fee, or fully exchanged (100%) for a gift certificate to be used at a future date.
Reservations cancelled 6 days or less will be refunded if we are able to re-book your room for another guest in the full amount, less a 10% handling fee. Any nights that are not re-booked will be nonrefundable.
All cancellations must be made by phone to be valid. Reservations made with an Inn at Brierley Hill Gift Certificate will be refunded in the same form. All credit card refunds must be made to the same card used to book the reservation. The Inn at Brierley Hill does not offer refunds for early check outs.
The Inn at Brierley Hill Gift Certificates are considered to be a form of payment. Inn at Brierley Hill Gift Certificates can not be exchanged for cash or refunded to a credit card and may only be used for the Inn at Brierley Hill accommodations.